Feb 23, 2021 · I double checked my account info and tried the related phone numbers and alternate email and each time I get "This Microsoft account doesn't exist"! My Microsoft account is my work account under Microsoft 365 Business Premium. I've checked "My Account" and the email & phone numbers listed there are the ones I'm trying that gets the message ... Can't sign in If you can't sign into your Microsoft account, use our guided tool below to help you find the correct solution. Billing & payments Learn how to renew or cancel a subscription, request an exchange or refund, redeem a gift card, and view account balances. Payment and billing help Work or school accountsSep 9, 2022 · Hello there, I was trying to log in to the Design Lab to create and buy a new Xbox Controller. The systems repeatedly refused to let me log in with the error: "Your Microsoft account doesn't contain an email address. Please update your Microsoft account and try signing in again." I get that message while being logged into my MS account / Xbox ... I can't sign in to my Microsoft account I've forgotten my Microsoft account password. If you forgot your Microsoft account password, follow these steps. Select... Account locked. If you get a message from Microsoft that says your account is locked, use our automated self-help to... Account doesn't ...If you close your Microsoft account, there's a 60-day grace period during which you can change your mind and reopen your account. After 60 days, your Microsoft account will be permanently deleted. See How to close your Microsoft account for more info. Reopen your Microsoft account. Go to account.microsoft.com and sign in.May 11, 2019 · Since yesterday, when I'm using Office, I'm presented with a pop-up box continuously that says "That Microsoft account doesn't exist. Enter a different account or get a new one", however the account absolutely does exist (I've quadruple checked it!), and I use the email address every day both in browser and MS Outlook. Jul 28, 2023 · A Microsoft Account is a "connected account" that is not tied to the device itself. A Microsoft Account can be used on any number of devices. Windows Store apps, settings, and data can be accessed from any device you sign in to using cloud storage. To purchase apps from the Windows Store, you must have a Microsoft Account. Aug 10, 2022 · The only way that gets back your account is to fill out the account recovery form and provide any information you have ever used.After the verification is passed, the account department will contact you to recover it. Here are some tips that may help you successfully pass the verification. (It will be helpful if you use a device, you previously ... However, today I tried over and over to log in and just continued to get the following message: "That Microsoft account doesn't exist. Enter a different email address or get a new account." I REALLY need to get back into that account, and I'll even upgrade to the paid version if needed, but i want to know what's causing this and how to get it ...Select Start > Settings > Windows Update > Check for updates. If there is an available update, select Install now. Make sure that your app works with Windows 11. For more info, see Your app doesn't work with Windows. Update Microsoft Store. Select Start, then from the apps list, select Microsoft Store. In Microsoft Store, select Library > Get ... Microsoft won't accept password a second time. I just got a new computer. I'm trying to sign into my Microsoft account via my computer but it won't let me. I've changed my password several times. It'll accept a new password and when I go to sign in, it'll accept the password the FIRST TIME. Then it gives me a "give us the password a second time ...If you have at any particular point in time renamed the affected email address into a new account, the original account will become an Alias. Thus logging in using the original account (Alias) will trigger the system to prompt you that it does not exist. The solution is to log in using the new account. 2. Your account was not accessed (WITH A ...So I’m logged in here on this forum to an account I’m trying to set up on a new computer yet on the computer when I type it in says it doesn’t exist. But it does because I’m on it here. The new computer won’t proceed without it. In a nutshell, you can fix it by doing this on the remote system you want to connect to. Right-click Start button, choose Run. Type in the command below, but use your Microsoft Account email address instead of the example: runas /u:MicrosoftAccount\[email protected] winver. Provide your Microsoft Account password when prompted.08/03/2022 4 contributors Applies to: Microsoft 365 Feedback When you try to activate Microsoft 365 apps, you might encounter the following error: That Microsoft account doesn’t exist. Enter a different account or get a new one. If you are trying to activate on a Mac, see How to remove Office license files on a Mac.If the diagnostic doesn't detect any issue, but you still can't sign in to Teams, or you don't have a Microsoft 365 administrator account, select the button below to download SaRA and automatically start the tests. For more information about SaRA, see About the Microsoft Support and Recovery Assistant.Username lookup Check products or services Check if closed Tip: This option won't work if you don't have security info set up on your account or if you can no longer access that security info. Move on to the next step: Step 2: Check products or services where you used your Microsoft account A Microsoft Account is a "connected account" that is not tied to the device itself. A Microsoft Account can be used on any number of devices. Windows Store apps, settings, and data can be accessed from any device you sign in to using cloud storage. To purchase apps from the Windows Store, you must have a Microsoft Account.Sign in Create an account Questions? We have answers A Microsoft account does not need a Microsoft email The email address used to sign into your Microsoft account can be from Outlook.com, Hotmail.com, Gmail, Yahoo, or other providers. Create a Microsoft Account This info applies to products you use with your personal Microsoft account and doesn't apply if you are using a work or school account. These are the products that this info applies to: Microsoft 365, Access, Excel, OneNote, Outlook, PowerPoint, Publisher, Visio, Word, Microsoft 365 app for Android and iOS, Teams, Windows 10, Windows 11 ...Nov 14, 2018 · During the installation process you get to select that: Once the computer is set up for an organization and you log in with an Office 365 user account, then the computer seems to be tied to the Office 365 account. The computer is not part of an Azure AD domain and the accounts are not Microsoft accounts, yet, they can log in straight into the ... Hi - Microsoft isn't recognizing my newly-created OneDrive account that I want to copy files to. I'd like to copy files from one OneDrive account ("account #1") to another OneDrive account ("account #2") using Flow. Logged into account #2, I've selected accounted #1 as the originator of the documents.Jul 3, 2020 · Yes. No. LA. LattaninoCupolino. Independent Advisor. Replied on July 3, 2020. Report abuse. The message "account does not exist" appears when an account has not been used for a long time (it is automatically removed from the system) or the account alias has been removed. If the first hypothesis is excluded, it means that the alias has been removed. On this other laptop I'm now setting up, the splash page doesn't show up and instead I get the error: "That Microsoft account doesn't exist. Enter a different account or get a new one." After some more research, I found out that some people fixed this by removing the secondary/backup/recovery email on the work account and for some reason, it ...Report abuse. " to use to login to Microsoft" what do you mean by that since if you purchased 365 from GoDaddy the 365 account is via GoDaddy and not MS, and you install 365 from the GoDaddy account. . A win user logon is/can be separate from any other MS Account, and is not any GoDaddy account. From the standard win user account the only MS ...On the Choose an account screen, click the Microsoft account button. On the Add your Microsoft account screen, enter the email address and password associated with your Microsoft account. On the Make it yours screen, you'll have the option to make this Microsoft account your primary account. (This makes sign-in, settings, and syncing happen ... Microsoft allows you to control your account your way with customizable privacy settings. Manage your Xbox, Windows, and other privacy settings on this page. Your Microsoft account doesn't contain information about First Name,Last Name. Update your profile and login again" Send help! Reply I have the same question (9)the email for that account was dovietthang134@gmail if that's needed Paid Minecraft, create a Microsoft account linked with that email dedicated to Minecraft And now Microsoft just straight up telling me that account "doesn't exist" after a month of playing Oct 23, 2018 · On Windows 10: Select the Start button, then select Settings > Accounts > Email & app accounts. Under Email & app accounts, you'll see the account names associated with your device. If you have an Xbox, the Find your Microsoft email address walkthrough will take you through the process of finding your account information on your Xbox. If the diagnostic doesn't detect any issue, but you still can't sign in to Teams, or you don't have a Microsoft 365 administrator account, select the button below to download SaRA and automatically start the tests. For more information about SaRA, see About the Microsoft Support and Recovery Assistant.How to use the Microsoft Authenticator app. Go passwordless in Windows 10. Sign in to your Microsoft account with Windows Hello or a security key. When you can't sign in to your Microsoft account. Passwordless sign-in for work or school accounts.If you do not want to or need to install the Office suite, sign first in to OneDrive Personal with your personal MS account if you have one or want to create one. When done and personal OD is set up if it is needed, open the Run dialog with WIN+R and enter the following command: Code:Aug 22, 2023 · JA. Jaspreet.Singh_050. Independent Advisor. Replied on August 22, 2023. Report abuse. That means that the account was either deleted or the main alias used to login to the account was changed by an attacker. This is a method of hacking accounts where the attacker takes over an account and then changes the main alias. Select the Microsoft Store Apps option and click Run the troubleshooter. After running the troubleshooter, any Microsoft account and app issues should be resolved, including the You need to fix your Microsoft account message. 2. Run the SFC scan. Press the Windows key + X and select the Windows PowerShell (Admin) option.Your Microsoft account. Your Microsoft personal account lets you manage everything all in one place. It allows you to keep tabs on your subscriptions and order history, organize your family's digital life, update your privacy and security settings, track the health and safety of your devices, and get rewards. Microsoft account dashboard.Select Start > Settings > Windows Update > Check for updates. If there is an available update, select Install now. Make sure that your app works with Windows 11. For more info, see Your app doesn't work with Windows. Update Microsoft Store. Select Start, then from the apps list, select Microsoft Store. In Microsoft Store, select Library > Get ... Replied on January 14, 2022. Report abuse. An outlook.com mail account is not an Outlook 365 account, there is no outlook 365 account as such. outlook.com is a free email service that can be viewed in any web browser or added to a Mail Client. There is an MS 365 account that is associated with an Office 365 purchase.If you are able to sign in to your Microsoft account in the browser but cannot sign in to the Microsoft Store, you can use this procedure to repair and reinstall the Microsoft Store. Step 1: Check if doesn't have any corrupt files on the windows. 1-Right-Click on Start then click on Windows Powershell (admin)May 5, 2021 · There are two types of accounts like Microsoft account (personal account) and work or school account (organization account), while Microsoft accounts are most often associated with Office for home products, more details please see What is a Microsoft account and a work or school account? Oct 23, 2018 · On Windows 10: Select the Start button, then select Settings > Accounts > Email & app accounts. Under Email & app accounts, you'll see the account names associated with your device. If you have an Xbox, the Find your Microsoft email address walkthrough will take you through the process of finding your account information on your Xbox. Steps for the organizer: Open the Xbox Family Settings app on their mobile device. Choose the member whose account info isn’t known. Select the Info bubble next to the user’s gamertag. Review the info under the Account email for the Microsoft account that’s associated with their Xbox profile.I'm trying to sign in in the xbox design lab but when I do, it says "You can not login right now. Your Microsoft account doesn't contain information about Last Name. Update your profile and login again" and doesn't allow me to sign in. When I go to my microsoft account I already have my last name filled, so I don't know what I should do.How to use the Microsoft Authenticator app. Go passwordless in Windows 10. Sign in to your Microsoft account with Windows Hello or a security key. When you can't sign in to your Microsoft account. Passwordless sign-in for work or school accounts.The Microsoft account can be used to log into a Windows 8 computer and it gives you access to online file storage with Skydrive, as well as a host of other services. Separately – separately! – subscribers to Office 365 business plans have an Office 365 account.Aug 7, 2015 · Open an elevated command prompt. To do this, on the start screen type cmd, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow. Type the following commands. Press Enter after each command. Nov 14, 2018 · During the installation process you get to select that: Once the computer is set up for an organization and you log in with an Office 365 user account, then the computer seems to be tied to the Office 365 account. The computer is not part of an Azure AD domain and the accounts are not Microsoft accounts, yet, they can log in straight into the ... Click here and we’ll get you to the right game studio to help you. When you open the page, go to the "Help with games" section in order to find the right path to look for help..Feb 23, 2021 · I double checked my account info and tried the related phone numbers and alternate email and each time I get "This Microsoft account doesn't exist"! My Microsoft account is my work account under Microsoft 365 Business Premium. I've checked "My Account" and the email & phone numbers listed there are the ones I'm trying that gets the message ... Reopen your Microsoft account. Go to account.microsoft.com and sign in. You'll be asked to receive and enter a security code. After you enter the code, your account will be reopened. Subscriptions, profiles, and content that were on the account prior to closing will be available to you, including rewards points, Xbox profile gamertag ... I am trying to sign in to a new computer using my Microsoft account. I know the account is valid because it is the same one I am using in this forum. But, I get a message saying "The Microsoft account doesn't exist. Enter a different account or get…Jun 23, 2022 · A Gmail address used with a Microsoft Account is merely a login ID for the Microsoft Account - no more - no less. #2 - An email address can get deleted under two scenarios a) the account itself was closed which if that was the case, you would have a 30-60 day window to cancel the closure (depending on the option selected when the account was ... Change the email address or phone number for your Microsoft account. Email addresses and phone numbers associated with your Microsoft account are called aliases and they use the same contacts, online storage, subscriptions, and account settings. You can use any of your aliases to sign in to Microsoft services or your Windows and Xbox devices ...Tips: You can use any phone number to request the security code. The phone number doesn't need to be associated with your account.. The phone doesn't need to be a smartphone, or connected to the internet, it just needs to be able to receive text messages. You can cancel specific Services or close your Microsoft account at any time and for any reason. To close your Microsoft account, please visit https://account.live.com/closeaccount.aspx. When you ask us to close your Microsoft account, we will put it in a suspended state for 60 days just in case you change your mind.If you see the Microsoft account icon, you're using a Microsoft account. If you only see the Password icon, you have either a domain (work or school) account or a local account. If you have a Microsoft account: On the sign-in screen, type your Microsoft account name if it's not displayed. Jun 13, 2022 · In a nutshell, you can fix it by doing this on the remote system you want to connect to. Right-click Start button, choose Run. Type in the command below, but use your Microsoft Account email address instead of the example: runas /u:MicrosoftAccount\[email protected] winver. Provide your Microsoft Account password when prompted. Jun 18, 2022 · Click here and we’ll get you to the right game studio to help you. When you open the page, go to the "Help with games" section in order to find the right path to look for help.. Nov 14, 2018 · During the installation process you get to select that: Once the computer is set up for an organization and you log in with an Office 365 user account, then the computer seems to be tied to the Office 365 account. The computer is not part of an Azure AD domain and the accounts are not Microsoft accounts, yet, they can log in straight into the ... Thus logging in using the original account (Alias) will trigger the system to prompt the user that it does not exist. The solution is to log in using the new account. The person mistyped the email address. Retyped the correct email address. The person did not access the account (WITH A BROWSER) within 365 days.Your Microsoft account. Your Microsoft personal account lets you manage everything all in one place. It allows you to keep tabs on your subscriptions and order history, organize your family's digital life, update your privacy and security settings, track the health and safety of your devices, and get rewards. Microsoft account dashboard. On this other laptop I'm now setting up, the splash page doesn't show up and instead I get the error: "That Microsoft account doesn't exist. Enter a different account or get a new one." After some more research, I found out that some people fixed this by removing the secondary/backup/recovery email on the work account and for some reason, it ...In the Run box, type appwiz.cpl and click OK. Select Microsoft Office 365, click Change>Online Repair>Repair. If the issue persists, use SARA Tool to troubleshoot sign-in issue. This tool can help you find the issue and suggest the next steps to fix the problem.Yes. No. LA. LattaninoCupolino. Independent Advisor. Replied on July 3, 2020. Report abuse. The message "account does not exist" appears when an account has not been used for a long time (it is automatically removed from the system) or the account alias has been removed. If the first hypothesis is excluded, it means that the alias has been removed.Select the Microsoft Store Apps option and click Run the troubleshooter. After running the troubleshooter, any Microsoft account and app issues should be resolved, including the You need to fix your Microsoft account message. 2. Run the SFC scan. Press the Windows key + X and select the Windows PowerShell (Admin) option.Aug 7, 2015 · Open an elevated command prompt. To do this, on the start screen type cmd, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow. Type the following commands. Press Enter after each command. Nov 14, 2018 · During the installation process you get to select that: Once the computer is set up for an organization and you log in with an Office 365 user account, then the computer seems to be tied to the Office 365 account. The computer is not part of an Azure AD domain and the accounts are not Microsoft accounts, yet, they can log in straight into the ... In reply to Greg Carmack's post on March 9, 2022. When I try to sign in https://login.live.com I get "That Microsoft account doesn't exist. Enter a different account or get a new one ." I use a different new account to sign in Microsoft. I decided to created another new Email account and start switching the good email to the new account because ...Nov 14, 2018 · During the installation process you get to select that: Once the computer is set up for an organization and you log in with an Office 365 user account, then the computer seems to be tied to the Office 365 account. The computer is not part of an Azure AD domain and the accounts are not Microsoft accounts, yet, they can log in straight into the ... Using one of the user profiles created, I attempted to sign into the new computer. When I entered the email, it resulted in the following message: 'That Microsoft account doesn't exist. Enter a different account or get a new one.' The user and email I tried to use has an Office 365 subscription and is an admin with our Microsoft 365 account.Feb 10, 2023 · If you are able to sign in to your Microsoft account in the browser but cannot sign in to the Microsoft Store, you can use this procedure to repair and reinstall the Microsoft Store. Step 1: Check if doesn't have any corrupt files on the windows. 1-Right-Click on Start then click on Windows Powershell (admin) the email for that account was dovietthang134@gmail if that's needed Paid Minecraft, create a Microsoft account linked with that email dedicated to Minecraft And now Microsoft just straight up telling me that account "doesn't exist" after a month of playing Report abuse. " to use to login to Microsoft" what do you mean by that since if you purchased 365 from GoDaddy the 365 account is via GoDaddy and not MS, and you install 365 from the GoDaddy account. . A win user logon is/can be separate from any other MS Account, and is not any GoDaddy account. From the standard win user account the only MS ...Attempt logging in with the primary Microsoft ID. Avoid attempting to log in with an Alias. Send a test E-mail to the supposed user ID. Do not use an account name from another type of account. Recover your account by requesting a password reset. 1. Ensure that your Username and ID actually exist.On Windows 10: Select the Start button, then select Settings > Accounts > Email & app accounts. Under Email & app accounts, you'll see the account names associated with your device. If you have an Xbox, the Find your Microsoft email address walkthrough will take you through the process of finding your account information on your Xbox.Jul 3, 2020 · Yes. No. LA. LattaninoCupolino. Independent Advisor. Replied on July 3, 2020. Report abuse. The message "account does not exist" appears when an account has not been used for a long time (it is automatically removed from the system) or the account alias has been removed. If the first hypothesis is excluded, it means that the alias has been removed. 02-16-2021 05:26 PM. Hi @Anonymous. Could you please try to use Outlook 365 connector to connect to your work Microsoft account because Outlook.com connector is used to connect to a personal account which is not a work or school account. If this problem still exists, please feel free to let me know. Best Regards, Community Support Team _ Kira Xie.I tried logging in to my work Microsoft account and whenever I used my login credentials, I was unable to login; this has happened a number of times. I never changed my password or even my school e-mail. I don’t understand why I’m unable to login to my Account. I tried even recovering my account, even that didn’t work.I am trying to sign in to a new computer using my Microsoft account. I know the account is valid because it is the same one I am using in this forum. But, I get a message saying "The Microsoft account doesn't exist. Enter a different account or get a new one." What do I do? By the way, I have no idea what I'm supposed to enter in the "Tags ...2. Verify Your Account. In certain cases, the problem is due to your Microsoft Account not being verified on the computer. 1. Go to Settings > Accounts > Your Info and click on Verify. 2. If prompted, re-enter the Password for your Microsoft Account and click on Sign In. 3.If you close your Microsoft account, there's a 60-day grace period during which you can change your mind and reopen your account. After 60 days, your Microsoft account will be permanently deleted. See How to close your Microsoft account for more info. Reopen your Microsoft account. Go to account.microsoft.com and sign in.Dec 13, 2022 · If you have at any particular point in time renamed the affected email address into a new account, the original account will become an Alias. Thus logging in using the original account (Alias) will trigger the system to prompt you that it does not exist. The solution is to log in using the new account. 2. Your account was not accessed (WITH A ... Using one of the user profiles created, I attempted to sign into the new computer. When I entered the email, it resulted in the following message: 'That Microsoft account doesn't exist. Enter a different account or get a new one.' The user and email I tried to use has an Office 365 subscription and is an admin with our Microsoft 365 account.Thus logging in using the original account (Alias) will trigger the system to prompt the user that it does not exist. The solution is to log in using the new account. The person mistyped the email address. Retyped the correct email address. The person did not access the account (WITH A BROWSER) within 365 days.08/03/2022 4 contributors Applies to: Microsoft 365 Feedback When you try to activate Microsoft 365 apps, you might encounter the following error: That Microsoft account doesn’t exist. Enter a different account or get a new one. If you are trying to activate on a Mac, see How to remove Office license files on a Mac.Apr 7, 2021 · I am trying to sign in to a new computer using my Microsoft account. I know the account is valid because it is the same one I am using in this forum. But, I get a message saying "The Microsoft account doesn't exist. Enter a different account or get… Using one of the user profiles created, I attempted to sign into the new computer. When I entered the email, it resulted in the following message: 'That Microsoft account doesn't exist. Enter a different account or get a new one.' The user and email I tried to use has an Office 365 subscription and is an admin with our Microsoft 365 account. Hi - Microsoft isn't recognizing my newly-created OneDrive account that I want to copy files to. I'd like to copy files from one OneDrive account ("account #1") to another OneDrive account ("account #2") using Flow. Logged into account #2, I've selected accounted #1 as the originator of the documents.Jun 15, 2022 · I'm trying to sign in in the xbox design lab but when I do, it says "You can not login right now. Your Microsoft account doesn't contain information about Last Name. Update your profile and login again" and doesn't allow me to sign in. When I go to my microsoft account I already have my last name filled, so I don't know what I should do. If none of those options work, select the Start button > Settings > Accounts , then find the Microsoft account you used to sign in to the Xbox app and select Remove. Then go back to the Xbox app and sign in with the Microsoft account you just removed. Open Settings
Apr 7, 2021 · I am trying to sign in to a new computer using my Microsoft account. I know the account is valid because it is the same one I am using in this forum. But, I get a message saying "The Microsoft account doesn't exist. Enter a different account or get… . Luann
A Microsoft Account is a "connected account" that is not tied to the device itself. A Microsoft Account can be used on any number of devices. Windows Store apps, settings, and data can be accessed from any device you sign in to using cloud storage. To purchase apps from the Windows Store, you must have a Microsoft Account.Aug 10, 2022 · The only way that gets back your account is to fill out the account recovery form and provide any information you have ever used.After the verification is passed, the account department will contact you to recover it. Here are some tips that may help you successfully pass the verification. (It will be helpful if you use a device, you previously ... A Microsoft Account is a "connected account" that is not tied to the device itself. A Microsoft Account can be used on any number of devices. Windows Store apps, settings, and data can be accessed from any device you sign in to using cloud storage. To purchase apps from the Windows Store, you must have a Microsoft Account.Select Start > Settings > Windows Update > Check for updates. If there is an available update, select Install now. Make sure that your app works with Windows 11. For more info, see Your app doesn't work with Windows. Update Microsoft Store. Select Start, then from the apps list, select Microsoft Store. In Microsoft Store, select Library > Get ... A Microsoft account gives you access to Microsoft products and services with just one login. Here's how to set one up: Go to account.microsoft.com, select Sign in, and then choose Create one! If you'd rather create a new email address, choose Get a new email address, choose Next, and then follow the instructions.Feb 21, 2023 · Your Microsoft account doesn't contain information about First Name,Last Name. Update your profile and login again" Send help! Reply I have the same question (9) To unlock your account, sign in to your Microsoft account and follow the instructions to get a security code. If you can't get a security code, or if your security code doesn't work, go to When you can't sign in to your Microsoft account and follow the instructions under I can't get a verification code. Get more help with sign-in problemsIf you have at any particular point in time renamed the affected email address into a new account, the original account will become an Alias. Thus logging in using the original account (Alias) will trigger the system to prompt you that it does not exist. The solution is to log in using the new account. 2. Your account was not accessed (WITH A ...Jun 27, 2019 · So it seems as if the Flow is not inclusive to folders - only files. I'd have to create separate Flows for every file folder I have my account #2. Visually -. OneDrive for Business: Parent folder > second folder. *only document files in Parent folder copy to personal OneDrive account. *files in second folder do not copy over. You can cancel specific Services or close your Microsoft account at any time and for any reason. To close your Microsoft account, please visit https://account.live.com/closeaccount.aspx. When you ask us to close your Microsoft account, we will put it in a suspended state for 60 days just in case you change your mind.Feb 23, 2021 · I double checked my account info and tried the related phone numbers and alternate email and each time I get "This Microsoft account doesn't exist"! My Microsoft account is my work account under Microsoft 365 Business Premium. I've checked "My Account" and the email & phone numbers listed there are the ones I'm trying that gets the message ... So I’m logged in here on this forum to an account I’m trying to set up on a new computer yet on the computer when I type it in says it doesn’t exist. But it does because I’m on it here. The new computer won’t proceed without it..